Error Prompts Received When Using Remote Console on Intel® Remote Management Module 3

Last Reviewed: 04-Sep-2017
Article ID: 000007953

In some cases, when launching remote console (see Image 1) on the Intel® Remote Management Module 3 (Intel® RMM3), the user may experience an error condition like "Error Reading Video Data" or "Video Data Error" (see Image 2), and the remote session would not be successfully launched. The keyboard may also stop responding during rKVM-over-IP sessions but work again once an OS is loaded.

This may also affect the Intel® RMM3 Lite.

Image 1
image 1

Image 2
image 2

To fix this issue, download the latest firmware update package:
Intel® Server Board S5520UR Family
Intel® Server Board S5520HC Family
Intel® Workstation Board S5520SC
Intel® Server Board S5500BC
Intel® Server Board S3420GP Family

This article applies to: