Article ID: 000088217 Content Type: Install & Setup Last Reviewed: 04/14/2023

Why does the Intel® Quartus® Prime Pro Edition Software v21.3 fail to start on Windows operating system?

Environment

  • Intel® Quartus® Prime Pro Edition

    • Windows® 10 family, Windows Server 2012 family*

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    Description

    In the Intel® Quartus® Prime Pro Edition Software v21.3, you might see the software fail to start up on Windows 10, Windows Server 2012, and Windows Server 2012 R2 after a successful installation.

    This occurs when the Windows updates are not up to date.

    Resolution

    To avoid this problem, install the following Microsoft Windows OS patches.

    Operating System

    Update/version requirements

    Windows 10

    Version 1607 aka Anniversary Update (build 10.0.14393) or newer

    Windows Server 2019

    N/A

    Windows Server 2016

    N/A

    Windows Server 2012 R2

    Install Microsoft KB4338815 (or more recent “Monthly Rollup” update)

    Windows Server 2012

    Install Microsoft KB4338830 (or more recent “Monthly Rollup” update)

    These requirements have been included in the latest 22.4 release notes.

    Related Products

    This article applies to 1 products

    Intel® Programmable Devices

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