Article ID: 000088217 Content Type: Install & Setup Last Reviewed: 04/14/2023

Why does the Intel® Quartus® Prime Pro Edition Software v21.3 fail to start on Windows operating system?

Environment

    Intel® Quartus® Prime Pro Edition

Windows® 10 family, Windows Server 2012 family*

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Description

In the Intel® Quartus® Prime Pro Edition Software v21.3, you might see the software fail to start up on Windows 10, Windows Server 2012, and Windows Server 2012 R2 after a successful installation.

This occurs when the Windows updates are not up to date.

Resolution

To avoid this problem, install the following Microsoft Windows OS patches.

Operating System

Update/version requirements

Windows 10

Version 1607 aka Anniversary Update (build 10.0.14393) or newer

Windows Server 2019

N/A

Windows Server 2016

N/A

Windows Server 2012 R2

Install Microsoft KB4338815 (or more recent “Monthly Rollup” update)

Windows Server 2012

Install Microsoft KB4338830 (or more recent “Monthly Rollup” update)

These requirements have been included in the latest 22.4 release notes.

Related Products

This article applies to 1 products

Intel® Programmable Devices

1

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