Article ID: 000086425 Content Type: Troubleshooting Last Reviewed: 11/14/2024

Why does my Platform Designer window just flash and disappear?

Environment

    Intel® Quartus® Prime Pro Edition

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Description

Due to a problem in the Quartus® Prime Edition Software version 17.1 update2 and earlier, you may see that the Platform Designer window just flash and disappear when you click on it. You will also see a <error>.log files will display the fatal error below:

    # A fatal error has been detected by the Java Runtime Environment:

    #  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000064886adf, pid=8624, tid=2252

    # JRE version: Java(TM) SE Runtime Environment (8.0_05-b13) (build 1.8.0_05-b13)

    # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.5-b02 mixed mode windows-amd64 compressed oops)

    # Problematic frame:

    # C  [msvcr100.dll 0x36adf]

This is due to a god-mode shortcut being used on your machine that is conflicting with the Java Runtime Environment.

Resolution

To work around the problem, remove the god-mode shortcut folder from your machine. 

Related Products

This article applies to 1 products

Intel® Programmable Devices

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