Article ID: 000082378 Content Type: Troubleshooting Last Reviewed: 03/15/2018

Why can't I program my Intel® Stratix® 10 device using a .JAM file?

Environment

  • Intel® Quartus® Prime Pro Edition
  • Jam™ STAPL software
  • Intel® FPGA Programming Software
  • Configuration Clock Intel® Stratix® 10 FPGA IP
  • Configuration and Programming
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    Description

    Due to a problem starting in the Intel® Quartus® Prime software version 17.1, you will not be able to program a .JAM file in certain Intel Stratix® 10 devices. This problem is seen both when using the JAM™ STAPL Player, as well as the Quartus JLI utility to program the device.

    You might see the following failure message when using the Quartus JLI utility-

    Error status: Request failed
    CONF_DONE pin failed to go high at device #1

    No response from device
    Exit code = 23... No response from device

     

    Resolution

    To work around this JAM programming problem, regardless of whether you see the error above, click on the following link to download a patch for Intel® Quartus® Prime 17.1.1-

    Download patch

    This problem is scheduled to be fixed in a future release of the Intel® Quartus® Prime Software.

    Related Products

    This article applies to 2 products

    Intel® FPGA Configuration Devices
    Intel® Stratix® 10 FPGAs and SoC FPGAs

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