Why can't I program my Intel® Stratix® 10 device using a .JAM file?

Due to a problem starting in the Intel® Quartus® Prime software version 17.1, you will not be able to program a .JAM file in certain Intel Stratix® 10 devices. This problem is seen both when using the JAM™ STAPL Player, as well as the Quartus JLI utility to program the device.

You might see the following failure message when using the Quartus JLI utility-

Error status: Request failed
CONF_DONE pin failed to go high at device #1
No response from device
Exit code = 23... No response from device

To work around this JAM programming problem, regardless of whether you see the error above, click on the following link to download a patch for Intel® Quartus® Prime 17.1.1-

Download patch

This problem is scheduled to be fixed in a future release of the Intel® Quartus® Prime Software.