Frequently Asked Questions for Intel® Core™2 Quad Mobile Processors

Last Reviewed: 16-Dec-2016
Article ID: 000008168

Where can I find information such as processor speed, processor number, cache size, chipset compatibility, pricing, and product order codes?
Information about Intel® Processors can be found by searching the processor products database.

For more information about Intel® Core™2 Quad Processors for mobile please refer to the following:

Information needed for warranty processing
Prior to contacting Intel for warranty support please make sure you have completed the following steps and gathered the necessary product information. Following these steps will allow us to handle your warranty request as quickly as possible.

  1. Perform the proper troubleshooting steps to correctly identify the processor as the failing component. Computers are complex systems and it is easy to incorrectly identify the cause of many problems.

  2. If the troubleshooting results indicate that your processor is at fault, make sure that your processor is still under warranty and that Intel is the correct source for warranty support.
    Intel sells processors via retail and wholesale channels. Retail processors are sold in clearly marked individual boxes and typically carry a 3-year warranty directly from Intel. Wholesale (a.k.a. tray or OEM) processors are not sold in retail boxes and are typically pre-installed by a system manufacturer (ex. HP*, Dell*, Gateway*) or reseller. Intel does not provide direct warranty support for wholesale processors.

    If your processor was sold through a wholesale channel you must contact your system manufacturer or reseller for warranty support. Additional information on Intel's warranty policies can be found here.

    If you are not sure whether to contact your reseller or Intel, obtain the processor (see below) and contact Intel. We will be able to determine the proper source for warranty support.

  3. If your processor qualifies for warranty support direct from Intel, you will need to provide the following information:
    All the markings from the top of the defective processor.

Please have the above information ready before contacting Intel.

Note Please be prepared to provide proof-of-purchase as Intel may request this before processing a warranty request.

Contact Intel

Related topics
Overview of Intel® Processor Tools
Common questions on Intel® Processors
Frequently asked questions for mobile processors
Intel® Processor features defined

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