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Information Needed to Process Warranty Request for Intel® Processors


Last Reviewed: 28-Jan-2017
Article ID: 000007064

Before contacting Intel for warranty support, follow the steps below to prepare for the warranty request process.  

  1. Verify if the processor or another system component is failing
  2. Determine your source for warranty support
  3. Gather the required product information


Verify if the processor or another system component is failing

  1. Follow these troubleshooting steps to help determine if the processor or another system component is failing.
  2. If troubleshooting identifies a defective processor, make sure your processor is still under warranty.


Determine your source for warranty support

  • Intel® retail processors: Sold in clearly marked, individual boxes. Typically carry a three-year warranty directly from Intel.
  • Intel® wholesale (tray or OEM) processors: Not sold in retail boxes. Resellers and system manufacturers, such as HP*, Dell*, and Gateway*, typically pre-install these processors into systems.
    Intel does not provide direct warranty support for wholesale processors.

    If your processor was sold through a wholesale channel, you must contact your system manufacturer or reseller for warranty support.

    If you have an Intel® Xeon Phi™ Product, warranty for this is limited to 1 year.

    If you are not sure whether to contact Intel or your reseller, Intel can help you verify the proper source for warranty support based on your processor and fan/heatsink markings (see below).

    See Warranty Information for answers to common questions about Intel warranty policies.


Gather the required product information
If your processor qualifies for Intel warranty support, be prepared to provide the following information:

  1. Model of the motherboard the defective processor was installed in.
  2. Model number of any alternative parts used to confirm the defective processor (such as a second motherboard or another processor).
  3. Markings from the top of the defective processor and the processor fan/heatsink. See below for processor and fan marking information.
    Note Intel may require proof-of-purchase before processing a warranty request.
     

    For more information, contact Intel Customer Support.


Processor markings
Write down the information from lines 1 - 6 (see figure 1 or 2 below). The location of certain markings (such as processor number) varies based on the processor type.

Note You must take these markings from the physical processor, not the markings on the box label.
 


Figure 1: Processor markings for most processors

Processor markings for most processors


Figure 2: Processor markings for older processors

Processor markings for older processors

 

Fan markings
Write down the part number and manufacturer found on the top of the fan. The part number is generally the first number found and starts with a 'D' or 'C'. The manufacturer name is near the bottom of the label (such as Nidec, Fujikura, Sanyo-Denki, and Delta).
 

Related topics
How to identify my desktop processor and fan markings for warranty requests
Desktop processor warranty frequently asked questions
Intel® Xeon Phi™ One Year Warranty Statement

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