If you have purchased an Intel® Boxed Processor, it is likely that the box contained a fan-heat sink. Both the processor and fan-heat sink are covered by the 3-year limited warranty.
If the fan-heat sink fails during the warranty period, you may contact your point of purchase directly or Intel Customer Support for a replacement. To contact Intel Customer Support, please refer to the documentation that accompanied your boxed Intel processor.
If you are looking to uninstall or reinstall a working boxed processor fan-heat sink, this document should help:
Resetting boxed processor fan-heatsink fasteners/pushpins
Some boxed processors, mainly enthusiast processors based on the LGA2011 socket, do not come with a fan-heat sink in the box. Some examples of these are the Intel® Core™ i7-3820, Intel® Core™ i7-3930K, and the Intel® Core™ i7-3960X Extreme Edition Processors.
Intel Corporation does not provide product recommendations, support, or components for non-boxed Intel® processors (OEM versions). Installation and warranty information for third-party fans and heat sinks should be available from that manufacturer.
OEM systems, such as those manufactured by HP, Dell, and Gateway, may provide a proprietary fan-heat sink solution. Support for those components should come directly from the system manufacturer. To qualify any particular thermal dissipation solution, a processor must remain within the thermal guidelines during operation. If there is a concern as to why a heat sink does not have a dedicated mechanical fan, contact the system manufacturer.
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