We recommend that you use WeChat* to identify your processor:
- Follow the official Intel customer support account by searching for IntelCustomerSupport, or by scanning the 2D Matrix shown.
- Send messages using 11# Processor Serial Number (Example: 11#LLW1GC*JEY9S) or click Scan it in the self-service menu.
|Note||WeChat China Boxed Processor identification is applicable for China customers only. To claim warranty for China Boxed Processor, contact Intel Customer Support in China.|
There are two other options you can use to identify your processor:
- Go to the Intel CBT page and enter either the processor Serial Number from the processor package or ULT number from the processor.
- Contact Intel customer support and provide your processor Serial Number or ULT number. An agent can help you with processor identification.
|How to identify my desktop processor and fan markings for warranty requests|
|Processor warranty information|