Troubleshooting Tips for Intel® Wireless Technology

Last Reviewed: 06-Jul-2017
Article ID: 000007044

  • Isolate the problem
    Isolating and resolving a problem requires a systematic approach. The following items can help you isolate the problem:
    • Did it work, and now it doesn't work? If yes, has anything changed on the computer since that time? For example, has the access point or environment changed?
    • Change settings or parameters one at a time. Do not change multiple settings at once. Write down the setting you changed and the result. Note whether the change has a positive or negative impact on the problem or whether it changes the symptoms.
    • Do other computers have the same issue, or is it just this computer? For example, do all computers on the same network have the same issue?
  • Use keywords to search for similar information
    Search the support site or your computer manufacturer website using keywords that describe your problem. Some suggestions include:
    • Single word searches: wireless, Wi-Fi, WiMAX, network, connection, security
    • Multiple word searches: wireless troubleshoot (looks for all documents containing wireless and troubleshoot)
    • Combine these words and others in quotation marks for specific phrase searches: "wireless connection"
  • Update driver and software
    You can remedy many problems by updating drivers and software. The Intel® Driver Update Utility can help you determine the version of your current wireless driver and update the driver if needed.

1 Intel is a supplier of laptop components and doesn't manufacture or sell complete laptop systems. Your computer manufacturer may have customized the driver on your computer. Before downloading and installing a driver from Intel, check with your computer manufacturer for a customized version.

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