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Running the Intel® PROSet/Wireless Software Manual Diagnostics Tool


Last Reviewed: 24-Aug-2017
Article ID: 000005787

The Intel® PROSet/Wireless Software Manual Diagnostics Tool allows you to run a set of diagnostic tests that verify the functionality of your Wi-Fi adapter. The tool displays the name of the different diagnostic tests, a short description, the test result, and a brief summary (see Figure 2).

Note The Manual Diagnostics Tool is part of the Intel® PROSet/Wireless Enterprise Software that is not installed by default. See how to install the Intel® PROSet/Wireless Enterprise Software with a customized install.

A log file that includes detailed information on all the executed tests is created. You can save the log file to a text file and email it to a technical support department to troubleshoot connection problems.

How do I run the Manual Diagnostics Tool?
What tests are available and what do I do if a test fails?
How do I select a destination for the log file?
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Select a destination for the log file

To set a location for the log file:

  1. Click File.
  2. Click Settings to save the log file.
  3. Click Browse to specify the log file storage location.
  4. Click OK to return to the Manual Diagnostics Tool.

How do I run the Manual Diagnostics Tool?

Use one of the following methods to open the Manual Diagnostics Tool. Click the box next to each test you want to run (see Figure 1).

  • Click Start > All Programs > Intel PROSet Wireless > WiFi Connection Utility > Tools > Manual Diagnostics Tool.
  • Right-click the wireless task tray icon and select Open Network and Sharing Center > Intel® PROSet/Wireless Tools > Diagnose
  • Open the Intel® Wireless Troubleshooter and click Tools » Manual Diagnostics Tool.

Screenshot of the Manual diagnostic tool
Figure 1

Screenshot of the Manual diagnostic tool after the diagnostic test has run
Figure 2

Available tests and what to do if the test fails

If any test in the Manual Diagnostic tool fails, use the information listed to help resolve the issue. You can also click Troubleshoot.

Hardware test

The test will fail if the adapter is not present, or present but disabled.

  • Verify that your adapter is listed under Network adapters in Device Manager. If the adapter is not listed, right-click Network adapters and click Scan for hardware changes or reboot your system.
  • Verify that your adapter is enabled in the Device Manager. If the adapter is disabled, a red X is displayed on the device. Right-click the adapter and click Enable.
  • If the adapter displays a yellow exclamation point, right-click the adapter and reinstall the driver from the Intel® PROSet/Wireless Software CD.
  • Contact your computer manufacturer for more troubleshooting options.

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Driver test

The test fails if the driver binary is not found, or if the driver version does not match the Intel PROSet/Wireless Software version (for example, Intel PROSet/Wireless Software version 10.0.5 and driver version 9.0.3.9).

  • Reinstall the drivers using the Intel PROSet/Wireless Software.

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Radio test

The test fails if the radio is off.

  • Verify that your Wi-Fi adapter radio is on. Use the hardware switch or click Wireless On/Wireless Off in the Intel PROSet/Wireless Software.

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Scan test

The test fails if there are no Wi-Fi networks within range of your Wi-Fi adapter.

  • Verify that you are in range of an access point.
  • Switch the Wi-Fi radio off and then on.
  • Verify that the Wi-Fi band setting matches the access point band setting.
  • Switch the access point off and then on.

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Association test

The association test checks for Wi-Fi connectivity. Association is the establishment and maintenance of the Wi-Fi link between devices. When security is enabled, the devices only exchange security credentials. The test will fail if the client is not associated successfully.

  • Run the signal test.
  • Verify that a profile has been created.
  • Verify that the profile SSID matches the access point network name (SSID).
  • Remove the existing profile and create a new profile.
  • Verify that your Wi-Fi network is not included in the list of excluded profiles.
  • Verify that the MAC address has not been excluded in the access point.

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Authentication test

The authentication test verifies the identity of the Wi-Fi device or user. It checks for authentication state information, including all Cisco* Compatible Extensions and security-related information. Test fails if the client is not authenticated.

  • Click Tools » Intel® Wireless Troubleshooter » Wireless Event Viewer to display error log records.
  • Edit your profile to ensure the correct credentials have been used for the WEP key, PSK, password, or certificates.
  • Remove the existing profile and create a new profile.

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Signal test

The test fails if there is a low signal.

  • Move your computer 10 to 20 feet from the Wi-Fi access point or router.
  • Reduce interference by moving away from appliances (microwaves, cell phones, or 2.4 GHz phones) or access points using the same channel.
  • Increase the transmission power of the access point.
  • Use the Troubleshoot feature in the Manual Diagnostics Tool to further diagnose the issue.

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Ping test

The ping test verifies whether the Wi-Fi adapter successfully sent messages to and received replies from the access point IP address, default gateway, DHCP server (if enabled), and DNS servers. The test fails if the wireless adapter sends messages but does not receive a reply.

Note If the ping tests to the access point and default gateway are successful, but the ping test to the DNS server fails, then you have a general network issue, not a Wi-Fi issue.
  • Disable the security firewall and run the ping test again.
  • Contact the access point manufacturer to troubleshoot your home network setup.
  • If you are an enterprise user, contact your network administrator.

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Related topics
Identify your Intel® Wireless Adapter and driver version number
Turn the Wi-Fi radio on/off
Troubleshooting tips

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