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Customer Support Options for Discontinued Intel® PRO/1000 XT Server Adapter


Last Reviewed: 05-Sep-2017
Article ID: 000008293

In September 2005 Intel announced that it will no longer manufacture the Intel® PRO/1000 XT Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

These adapters have a limited lifetime warranty, and you can still request an RMA for defective parts. See questions and answers below.

 

Product name

Part number

Last order date

Last ship date

Self-service support begins

Web-based support ends

Intel® PRO/1000 XT Server Adapter

PWLA8490XT

09/16/2005

12/16/2005

05/01/2007

12/31/2010

 
Questions:

What if I have problems with my Intel PRO/1000 XT Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel PRO/1000 XT Server Adapter has a limited lifetime warranty. If you need to request an RMA you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my Intel PRO/1000 XT Server Adapter after April 2007?
Email and phone support for this adapter ended May 1, 2007. If you need technical support or other information on the Intel PRO/1000 XT Server Adapter, see the support website. Web-based support ended December 2010.

How long will Intel provide drivers for the Intel PRO/1000 XT Server Adapter?
Intel will no longer test new drivers with the Intel PRO/1000 XT Server Adapter hardware. Find drivers.