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Customer Support Options for Discontinued Intel® 10 Gigabit AT Server Adapter


Last Reviewed: 22-Jul-2017
Article ID: 000008279

In September 2009 Intel announced that it will no longer manufacture the Intel® 10 Gigabit AT Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

The adapters have a limited lifetime warranty, and you will still be able request an RMA for defective parts. See questions and answers below.

 
Product name Part number Last order date Last ship date Self-service support begins
Intel® 10 Gigabit AT Server Adapter EXPX9501AT 12/17/2009 03/17/2010 03/17/2010


Questions:

What if I have problems with my Intel® 10 Gigabit AT Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel® 10 Gigabit AT Server Adapter has a limited lifetime warranty.

Where can I get assistance for my Intel® 10 Gigabit AT Server Adapter after December 2010?
Email and phone support for this adapter ended December 31, 2010. If you need technical support or other information on the Intel® 10 Gigabit AT Server Adapter, see the support website. Web-based support ended December 2013.

How long will Intel provide drivers for the Intel® 10 Gigabit AT Server Adapter?
Intel will no longer test new drivers with the Intel® 10 Gigabit AT Server Adapter. Find drivers.

Is a replacement available for the Intel® 10 Gigabit AT Server Adapter?
Yes. Intel recommends the Intel® 10 Gigabit AT2 Server Adapter. The Intel® 10 Gigabit AT2 Server Adapter is an enhanced version of the Intel® 10 Gigabit AT Server Adapter. Using significantly less power, the Intel® 10 Gigabit AT2 Server Adapter delivers increased margin on the 100 meter reach. Lower power generates less heat, allowing Intel to eliminate the fan from the new design. Additionally, this adapter's lower price helps lower the cost of deploying 10GBASE-T in the data center.
 

New product name Part number MM# Availability
Intel® 10 Gigabit AT2 Server Adapter E10G41AT2 903752 09/25/2009

This article applies to:

Discontinued Products