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Customer Support Options for Discontinued Intel® Gigabit ET Quad Port Server Adapter


Last Reviewed: 20-Jun-2017
Article ID: 000007856

In October 2010, Intel announced that it will no longer manufacture the Intel® Gigabit ET Quad Port Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

The adapter has a limited lifetime warranty, and you will still be able request an RMA for defective parts. See questions and answers below.

 
Product name Part number Last order date Last ship date Self-service support begins Web-based support ends
Intel® Gigabit ET Quad Port Server Adapter E1G44ET 04/15/2011 10/15/2011 12/30/2012 06/30/2014


Questions:

What if I have problems with my Intel Gigabit ET Quad Port Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel Gigabit ET Quad Port Server Adapter has a limited lifetime warranty. If you need to request an RMA, you can do so by going to the RMA form and following the process included in the form.

Where can I get assistance for my Intel Gigabit ET Quad Port Server Adapter after December 2012?
Effective December 30, 2012, e-mail and phone support will no longer be provided for this adapter. If you need technical support or other information on the Intel Gigabit ET Quad Port Server Adapter, you will need to go to the Intel support site. Web-based support will end after June 2014.

Does Intel recommend a particular replacement for the Intel Gigabit ET Quad Port Server Adapter?
Yes, the Intel® Gigabit ET2 Quad Port Server Adapter provides all of the same functionality as its predecessor; it also adds Access Control Service (ACS) support, allowing for usage in direct assignment and SR-IOV environments.

This article applies to: