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Upgrade to Windows 8* Blocked Because of Intel® PROSet for Windows*

Last Reviewed: 03-Dec-2016
Article ID: 000006657

When upgrading to Windows 8*, you can encounter a message telling you to uninstall Intel® PROSet for Windows*.

Because upgrading to Windows 8 is not supported when Intel® PROSet is installed, you must remove the application before you upgrade. If your Intel® Ethernet adapter has full support for Windows 8, you can install Intel® PROSet after completing the upgrade to Windows 8. See Is my Intel® Ethernet Adapter supported in Microsoft Windows 8 to find out if your adapter has full Windows 8 support.

Windows setup

How to remove Intel® PROSet for Windows* Device Manager

  1. Open Windows Control Panel.
  2. Click Uninstall a program.
  3. Uninstall the Intel® Network Connections.
  4. Click Yes on the User Account Control prompt.
  5. In the Remove Options screen, uncheck Drivers. This step is required if you want to keep a connection to the network.
  6. Make sure Intel® PROSet for Windows Device Manager is checked.

    step 6

  7. Click Remove
  8. Click Yes to the question, Are you sure you want to remove the selected components from your computer?
  9. Click Finish when the completion dialogue displays.

After removing Intel® PROSet for Windows Device Manager, the Windows 8* upgrade compatibility check no longer blocks installation.

Related topics
Is my Intel® Ethernet Adapter supported in Microsoft Windows 8*?
Download Ethernet Drivers and Software for Windows 8*
What is Intel® PROSet and how do I access it?
Unable to uninstall Intel® Network Connections, Intel® PROSet, or teams

This article applies to: