Support

Can't Find Requested String Error for Intel® Graphics Drivers


Last Reviewed: 21-Sep-2017
Article ID: 000006472

What is the issue?

Error message:

Can't find requested string

  • This message can be seen when installing the Intel® Graphics Driver.
  • This error displays in the Intel graphics driver system tray menu (see Figure 1) and the Windows* Control Panel icon (see Figure 2).
 

Can't find requested string
Figure 1—Error displayed in Intel® Graphics Driver system tray menu

 

System tray menu
Figure 2—Error displayed in Intel® Graphics Driver Control Panel icon

 

How to fix the issue

To work around this issue, follow the steps below:

Note For Intel® 915G, 915GM/GMS, 910GL, 910GML, 945G, 945GM/GMS, and 940GML Chipset-based products, this issue is resolved in graphics driver version PV14.24 and later. For the latest driver, run the Intel® Driver & Support Assistant.
  1. Uninstall the Intel® Graphics Driver using the following steps:
    1. Open Windows* Control Panel by clicking Start » Settings » Control Panel or clicking Start » Control Panel.
    2. Double-click Add/Remove Programs.
    3. Select and remove the Intel® Extreme Graphics Driver or Intel® Graphics Media Accelerator Driver.
    4. Follow the prompts to reboot the computer.
    5. After reboot, Windows detects a new device (the graphics controller) and searches for the driver. Select Cancel in the Found New Hardware Wizard windows. The driver is installed in a later step.
  2. Change the Windows* Regional and Language Options settings by following these steps:
    1. Open Windows Control Panel.
    2. Double-click Regional and Language Options (see Figure 3).

      Regional and Language Options
      Figure 3—Regional and Language Options
    3. On the Regional Options tab, and note the currently selected language.
    4. Change the language as follows:
      If English (United Kingdom) is currently selected, choose a different English language listed.
      If French (Canada) is currently selected, choose a different French language listed.
      If Arabic (Lebanon) is currently selected, choose a different Arabic language listed.
    5. Click Advanced and note the currently selected language.
    6. Change the language as follows:
      If English (United Kingdom) is currently selected, choose a different English language listed.
      If French (Canada) is currently selected, choose a different French language listed.
      If Arabic (Lebanon) is currently selected, choose a different Arabic language listed.
    7. Click OK to accept these changes.
    8. Click Yes when prompted to skip file copying and use existing files.
    9. Click Yes to restart the computer.
  3. After reboot, install the latest Intel® Graphics Driver using the Intel® Driver & Support Assistant.
  4. After reboot, change the Regional and Language Options back to the original language settings noted in Steps 2c and 2e.