Support

Report for Intel® Graphics Drivers


Last Reviewed: 21-Sep-2017
Article ID: 000005848

Follow these steps to generate an Intel® Graphics Driver report. You can include this report when sending a Technical Support email form.

Step 1: Open the Control Panel for Intel® Graphics

  • Hotkey method: Press Ctrl + Alt + F12 to directly open up the application. Select Advanced Mode if prompted.
  • Desktop method: Right-click the desktop and select Graphics Properties.
Note

If you do not see Graphics Properties, or are unable to open the Control Panel, see How To Open The Intel Graphics Control Panel.

If you see a prompt to select Basic Mode, Advanced Mode, or Wizard Mode, select Advanced Mode and then click OK.

Step 2: Locate and save the graphics driver report

Every so often, there is a new version of the Control Panel released. They have radically different styles and appearances, and sometimes completely different methods for locating the driver report. First, identify which version you are using. Then follow the steps to locate your driver report:

  • Latest: Intel® HD Graphics Control Panel
    1. Select Options.
    2. Select the dropdown and choose Information Center.
    3. Select Save and name the output file.

    The Intel graphics driver report as seen in the Intel® HD Graphics Control Panel.
    Figure 1: The Intel graphics driver report as seen in the Intel® HD Graphics Control Panel.

  • Previous: Intel® Graphics and Media Control Panel
    1. Select Options and Support.
    2. Select Information Center.
    3. Select Save and name the output file.

    The Intel graphics driver report as seen in the Intel® Graphics and Media Control Panel.
    Figure 2: The Intel graphics driver report as seen in the Intel® Graphics and Media Control Panel.

  • Older: Intel® Graphics Media Accelerator Driver
    1. Select either the Information button in the bottom left, or the ( i ) button in the top right.
    2. Select Save To File and name the output file.

    The Intel graphics driver report as seen in the Intel® Graphics Media Accelerator Driver.
    Figure 3: The Intel graphics driver report as seen in the Intel® Graphics Media Accelerator Driver.

Step 3: Upload the graphics driver report to an email form (or other)

  1. Open the text file you just saved.
  2. Press the Ctrl+A keys to highlight all text (click into the text if you have not already).
  3. Press the Ctrl+C keys to copy the highlighted text.
  4. Return to the email form in your web browser. Click inside the box below the field A graphics diagnostic report can be pasted into the space below.
  5. Press the Ctrl+V keys to paste the contents of the text into that space.
  6. The diagnostic report is now displayed in the form.
Note

If you are unable to follow the steps due to missing selections or other issues, your computer may:

  • Have an out-of-date driver
  • Have a customized computer manufacturer driver
  • Not have an Intel® Graphics Controller.
Contact your computer manufacturer or motherboard manufacturer to get the latest graphics drivers for your computer.
Related topics
How to open the Intel Graphics Properties window
Intel® Driver & Support Assistant
Customized computer manufacturer graphics driver detected
How To Identify Your Intel® Graphics Controller

This article applies to:

Discontinued Products