Support

Warranty Information for Intel® NUC Products


Last Reviewed: 23-May-2017
Article ID: 000005679

Click or the topic for details:

Limited warranties Intel offers three-year limited warranties on Intel® NUC products purchased from Intel® Authorized Distributors. This warranty covers all hardware items included in the box.

 

 
View warranties
3-year International icon
Size: 3.29 MB
Date: November 2015
3-year Australia (English) icon
Size: 96 KB
Date: January 2015

Note: PDF files require Adobe Acrobat Reader*

 

The International warranty is translated into 37 languages.

 
System fan warranty considerations Chassis manufacturers may design enclosures for Intel® NUC Board SKUs that include passive cooling solutions. To accommodate these types of custom chassis, you can remove the factory-installed fan from the board SKUs without violation of the Product Warranty.

Intel accepts returns for board SKUs if you remove the factory-installed fan. However, we may refuse subsequent returns if there's customer-induced damage due to fan removal or overheating.

The original design is intended to operate with the factory-installed fan. It's expected that customers who remove the fans are responsible for ensuring sufficient cooling of the modified system. Intel communicates any concerns to the customer before refusal of subsequent returns.

 
Before you return defective products Make sure you know your Windows* OS Activation number (if applicable).

The table describes what to return and what to keep with you.

 

 
Intel® NUC Kit What to Return What to Keep
NUC7i3BNHX1
NUC7i5BNHX1
NUC7i7BNHX1
Return only the Intel NUC Kit, including the pre-installed Intel® Optane™ memory module and the pre-installed wireless adapter.
If you installed a custom-designed chassis lid, put the original lid back on before returning it.
Keep the components you installed:
  • Memory module(s)
  • Hard drive
NUC7i3BNH
NUC7i3BNK
NUC7i5BNH
NUC7i5BNK
NUC7i7BNH
NUC6i3SYH
NUC6i3SYK
NUC6i5SYH
NUC6i5SYK
NUC6i7KYK
Return only the Intel NUC Kit, including the pre-installed wireless adapter.
If you installed a custom-designed chassis lid, put the original lid back on before returning it.
Keep the components you installed:
  • Memory module(s)
  • Hard drive

 
NUC5PGYH
NUC6CAYS
Return only the Intel NUC Kit, including the pre-installed wireless adapter.
If you upgraded the memory module, replace the original memory module before returning it.
If you installed a custom-designed chassis lid, put the original lid back on before returning it.
Keep the components you installed:
  • Memory module upgrades
  • Hard drive
NUC5i3MYHE
NUC5i5MYHE
Return only the Intel NUC Kit.
If you installed a custom-designed chassis lid, put the original lid back on before returning it.
Keep the components you installed:
  • Memory module(s)
  • Hard drive
  • Wireless adapter
NUC6CAYH
NUC5CPYH
NUC5PPYH
NUC5i3RYH
NUC5i3RYK
NUC5i5RYH
NUC5i5RYK
NUC5i7RYH
Return only the Intel NUC Kit, including the pre-installed wireless adapter.
If you installed a custom-designed chassis lid, put the original lid back on before returning it.
Keep the components you installed:
  • Memory module(s)
  • Hard drive
DN2820FYKH Return only the Intel NUC Kit, including the pre-installed wireless adapter. Keep the components you installed:
  • Memory module(s)
  • Hard drive
All other Intel NUC Kit models Return only the Intel NUC Kit. Keep the components you installed:
  • Memory module(s)
  • Hard drive
  • Wireless adapter
 

Keep the parts included in the box:

  • VESA mount bracket and screws
  • Power adapter
  • Power cord
  • Table mount and screws
Caution
Intel isn't able to track or return user-installed components or items included in the box. Unless otherwise mentioned above, remove all memory and disk(s) from your Intel NUC before sending it to our Warranty Center.
 

Intel NUC Kits sent as warranty replacements don't include a Microsoft Windows* license sticker. If your Intel NUC has a Windows license sticker, we recommend you carefully peel it off the chassis. Likewise, you can take a photo of it for future reference before returning it to Intel for a warranty replacement. Microsoft Windows stickers aren't available as fulfillment items.

 
 
Related topics
Intel® Warranty Center
Find out if your product is covered by warranty
Intel® NUC spare parts