Video Lagging Behind Audio with Intel® Arc™ A370M Graphics

The video is lagging behind the audio in all streaming shows like YouTube*, Netflix*, etc. It loads the video after a delay.

1. To eliminate all previous driver files and leftovers, run the Display Driver Uninstaller (DDU), to freshly install the new driver.
   1. Download Display Driver Uninstaller (DDU) software and extract the file.
   2. Open DDU ****.exe and run extract program.
   3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
   4. Go to the DDU extract path and double click the Display Driver Uninstaller.exe to open DDU.
   5. Click Close in the Options window.
   6. Select device type to GPU and select device to INTEL.
   7. Click Clean and restart, wait the software to finish the process and auto reboot Windows to the normal mode.
2. Install the Intel® Arc™ & Iris® Xe Graphics driver 31.0.101.4952 or the latest. Visit our driver website to download the installation file.
   1. Access Download Center, search for the Intel® Graphics model identified in step 3 using the Search box located in the top-right corner.
   2. Select the driver from the list that is designated for the operating system (Windows 11/10, 8.1, or 7).
   3. Download the .exe file.
   4. Click the .exe to initiate the driver installation.
   5. Agree to the Intel Software License Agreement.
   6. Click Start to begin the install.
   7. Reboot the system if prompted.