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Unable to SSH Bare Metal for Habana Gaudi2 Instance

Content Type: Troubleshooting   |   Article ID: 000097010   |   Last Reviewed: 10/26/2023

Description

  • Tried multiple SSH keys to access the Habana Gaudi2 Instance in Intel® Developer Cloud.
  • Encountered error:
    Permission denied (publickey,keyboard-interactive).
    kex_exchange_identification: Connection closed by the remote host
    Connection closed by UNKNOWN port 65535
  • Tried to connect inside and outside the corporate network but the issue persisted.
  • Closed the previous instance and requested a new instance but the request has not been processed.

Resolution

Submit a service request through Intel Customer Support for further troubleshooting.

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