Article ID: 000095779 Content Type: Troubleshooting Last Reviewed: 08/15/2023

The System Shows Screen Artifacts and Then Crashes Whenever the Intel® Arc™ A770 Graphics Card Is Put under Heavy Workload

Environment

Windows 11*

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Troubleshooting steps to help with the artifacts, crashes, and freezes whenever the Intel® Arc™ A770 Graphics is placed under a heavy workload (such as gaming).

Description

Putting the GPU under any medium to heavy load (e.g. gaming) will cause it to produce video artifacts and then the system will crash/freeze. The only way to get out of it is to power cycle the computer.

Resolution

Follow the steps below to help with the crashes when the graphics card is placed under a heavy workload:

If any of the steps resolved the issue, contact Intel® Customer Support to discuss the steps you tried further troubleshooting.

Related Products

This article applies to 1 products