Article ID: 000094519 Content Type: Install & Setup Last Reviewed: 04/07/2023

Wireless Guardian Node Not Reporting Data to Engage Controller

Environment

Wireless Guardian SmartEdge node running the Engage and VSBLTY Virtual Machine (VM)

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Summary

Engage controller not receiving any data the a Wireless Guarding (WG) Smart Edge node

Description

Wireless Guardian edge node stopped reporting meta data to the Engage controller. Due to communication issues to the Engage controller.

Resolution

Another device on the network is using the same IP address as one of the VM's.

  • Scan the network for a duplicate IP address matching the VM IP address.
  • Change the IP address on the device causing the conflict.

Communication to the controller will be restored.

Additional information

The Engage and VSBLTY VM's use static IP Addresses
Engage - 10.1.0.31
VSBLTY - 10.1.0.32