Article ID: 000091709 Content Type: Connectivity Last Reviewed: 09/26/2022

Intel® Smart Edge Node Showing Disconnected on the Controller

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Summary

Reboot the Intel® Smart Edge node to renew the controller certificate.

Description

Intel® Smart Edge Node shows disconnected on the controller dashboard but is accessible in MeshCentral.

Resolution

It is possible the controller certificate expired. If the controller certificate for the Edge Node expires while the node is powered on, and does not auto-renew as intended, a reboot may recover the Edge Node. Reboot the node when convenient.

 

If the reboot does not correct the issue, intervention is required. Contact Smart Edge support at smartedgesup@intel.com for further assistance.