Article ID: 000091239 Content Type: Product Information & Documentation Last Reviewed: 10/14/2022

Where Can I Report Issues With DirectX* (DX) D3D9On12 (DX9On12) ?

Environment

Windows® 10*, Windows 11*

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Summary

How to identify issues with DirectX* (DX) D3D9On12 (DX9On12) and where to report them.

Description

Where can I report D3D9On12 issues or find the latest status of these issues?

Resolution

Intel® uses a D3D9on12 mapping layer that maps graphics commands from DX9 to DX12. We do extensive compatibility and performance testing, and partner closely with Microsoft* and ISV’s (Independent Software Vendors) to optimize this solution continuously. We have been shipping this solution since our 12th Gen Intel® Core™ processor launch in 2021, and we will continue to invest heavily in this technology for both integrated and discrete graphics solutions.

If you encounter issues such as visual errors, artifacts, flickering, or even crashes, please contact Intel Support for help. These issues can be related to D3D9On12 when legacy apps and games designed with DX* 9 are run on newer processors and newer graphics.

DX* is property of and is sustained by Microsoft. Troubleshooting of DX* apps and games issues require Intel to promote any findings to Microsoft Support so they can include the proper fixes in their next update of the operating system and the DX APIs.

Disclaimer

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