Article ID: 000090556 Content Type: Troubleshooting Last Reviewed: 08/05/2022

Intel® NUC11PA and NUC11TN Power LED Light Still On after Shutting Down the Device

Environment

The only way to shut down the NUC is to hold the power button or remove the power from the device.

BUILT IN - ARTICLE INTRO SECOND COMPONENT

Summary

Installing the latest graphics driver will allow the power LED to turn off after shutting down the NUC11PA or NUC11TN

Description

The power LED on the Intel® NUC11PA and NUC11TN products remain on when it has been shut down.

The issue seems to be more prevalent with multiple displays connected.

Resolution

Download and install Intel® Graphics Driver 31.0.101.3222/31.0.101.2111.

Related Products

This article applies to 11 products

Intel® NUC 11 Performance kit - NUC11PAHi5

Intel® NUC 11 Performance kit – NUC11PAHi30Z

Intel® NUC 11 Performance kit - NUC11PAHi3

Intel® NUC 11 Performance kit - NUC11PAHi7

Intel® NUC 11 Performance kit - NUC11PAKi3

Intel® NUC 11 Performance kit - NUC11PAKi5

Intel® NUC 11 Performance kit - NUC11PAKi7

Intel® NUC 11 Performance kit – NUC11PAHi70Z

Intel® NUC 11 Performance kit – NUC11PAHi50Z

Intel® NUC 11 Performance Mini PC - NUC11PAQi50WA

Intel® NUC 11 Performance Mini PC - NUC11PAQi70QA

Summary
Description
Resolution

Need more help?

Contact support

Give Feedback

Thank you

Disclaimer

¹

All postings and use of the content on this site are subject to Intel.com Terms of Use.

<script>var isTargetEnabled =false;</script>

<script type="text/javascript">
    var cq_tms = {
        
        wa_industry_type: "",
        wa_partner_prog: "",
        wa_subject: "",
        wa_biz_size: "",
        wa_emt_org: "",
        wa_emt_intel: "",
        wa_partner_type: "",
        wa_programidentifier: "ics",
        wa_location: "us",
        wa_language: "en",
        wa_english_title: "000090556",
        wa_content_type: "article",
        wa_intel_platform: "",
        wa_applications: "",
        wa_local: "en_US",
        wa_intel_technology: "",
        wa_system_type: "",
        wa_product_name: "",
        wa_audience: "",
        wa_life_cycle: "",
        wa_cq_url: "/content/www/us/en/support/articles/000090556.html",
        wa_page_type_micro: "mf-salesforce-article-template",
        wa_env: "prd",
        wa_cq_pub_env: "publish",
        wa_transl_status: "",
        wa_product_id: "202981,202980",
        wa_software: "",
        wa_reference_design: "",
        wa_codename: "",
        wa_created_date: "1651537370851",
        wa_modified_date: "1651537058369",
        wa_off_time: "1924992000000",
        wa_ownedby: "",
        wa_managedby: "",
        wa_idz_nid : "",
        wa_event_type: "",
        wa_idz_custom_tags: "",
        wa_programming_language: "",
        wa_skill_level: "",
        wa_solution: "",
        wa_product_formFactor: "",
        wa_operating_system: "",
        wa_marketing_products: "",
        wa_ssg_third_party_prod_sys_sol: "",
        wa_upeNamespace: "",
        wa_doc_id:"",
        wa_doc_version:"",
        wa_doc_publishdate:"",
        wa_intel_prd_levels: '[{"level1":{"id":"98414","desc":"intelnuc"},"level3":{"id":"202981","desc":"intelnuckitwith11thgenerationintelcoreprocessorsnid11406"},"productCategory":"rproducts","level2":{"id":"70407","desc":"intelnuckitsnid5916"}},{"level1":{"id":"98414","desc":"intelnuc"},"level3":{"id":"202980","desc":"intelnucminipcwith11thgenerationintelcoreprocessorsnid11417"},"productCategory":"rproducts","level2":{"id":"129982","desc":"intelnucminipcsnid9957"}},{"level1":{"id":"98414","desc":"intelnuc"},"productCategory":"rproducts"}]',
        
        wa_secondary_content_type: ""
        
        
    };

cq_tms.wa_tms_sync_load = "deferred";
    
    
</script>

<script>
        cq_tms["wa_support_intel_product"] = "rproducts:intelnuc,rproducts:intelnuc/intelnuckitsnid5916/intelnuckitwith11thgenerationintelcoreprocessorsnid11406,rproducts:intelnuc/intelnucminipcsnid9957/intelnucminipcwith11thgenerationintelcoreprocessorsnid11417";
        cq_tms["wa_operating_system"] = "";
        cq_tms["wa_support_article_content_types"] = "troubleshooting";
        cq_tms["wa_salesforce_transl_status"] = "";
    </script>

<script type="text/javascript">
    var chatContextObj = {};
    chatContextObj["locale"] = 'en-US';
    chatContextObj["app"] = 'Support';
    chatContextObj["supportProductMap"] = '{"level-1":{"description":"intel-nuc","id":"98414"}}';
</script>
<script src="/etc.clientlibs/settings/wcm/designs/ver/220720/intel/clientlibs/detect-idsa.min.js" defer></script>

<script type="text/javascript" src="/content/dam/www/global/wap/tms.sync.js" async></script>

<link rel="stylesheet" href="/etc.clientlibs/settings/wcm/designs/ver/220720/intel/clientlibs/pages/commons-page.min.css" type="text/css"><script src="/etc.clientlibs/settings/wcm/designs/ver/220720/intel/clientlibs/pages/commons-page.min.js" defer></script>

<script>!function(){var e=setInterval(function(){"undefined"!=typeof $CQ&&($CQ(function(){CQ_Analytics.SegmentMgr.loadSegments("/etc/segmentation"),CQ_Analytics.ClientContextUtils.init("/etc/clientcontext/intel",window.location.pathname.substr(0,window.location.pathname.indexOf(".")))}),clearInterval(e))},100)}();</script>

<link rel="preload" as="style" href="/etc.clientlibs/settings/wcm/designs/intel/us/en/css/resources/css/intel.rwd.override.css"/>
<link rel="stylesheet" type="text/css" href="/etc.clientlibs/settings/wcm/designs/intel/us/en/css/resources/css/intel.rwd.override.css"/>