Article ID: 000090154 Content Type: Troubleshooting Last Reviewed: 07/20/2022

Blank Display or Failed Boot Issues When Using USB-C or Thunderbolt Monitor after Updating the Intel® NUC NUC11PA BIOS to Version 0043

Environment

BIOS version 0043

Operating System

Windows 11* Family, Windows® 10 family

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Summary

Steps to solve USB-C/Thunderbolt display and Boot issues on Intel® NUC Kit with 11th Generation.

Description

After updating the BIOS to version 0043, the Intel® NUC experiences display issues on USB-C or Thunderbolt monitors. The types of issues range from no video output, system freezes, or no boot when using a USB-C or Thunderbolt monitor.

If Using HDMI® cables, there are no display issues and the Intel® NUC works fine.

This is impacting different 11th Gen Intel® NUC11PA SKUs and different monitor models. The same monitors work when connected to other systems.

Resolution

Update the BIOS to version 0046 or later which should address the issue. If needed, refer to the BIOS update instructions.

Related Products

This article applies to 11 products

Intel® NUC 11 Performance kit - NUC11PAHi7

Intel® NUC 11 Performance kit – NUC11PAHi30Z

Intel® NUC 11 Performance Mini PC - NUC11PAQi50WA

Intel® NUC 11 Performance kit – NUC11PAHi50Z

Intel® NUC 11 Performance Mini PC - NUC11PAQi70QA

Intel® NUC 11 Performance kit – NUC11PAHi70Z

Intel® NUC 11 Performance kit - NUC11PAHi3

Intel® NUC 11 Performance kit - NUC11PAHi5

Intel® NUC 11 Performance kit - NUC11PAKi3

Intel® NUC 11 Performance kit - NUC11PAKi5

Intel® NUC 11 Performance kit - NUC11PAKi7

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