Article ID: 000090154 Content Type: Troubleshooting Last Reviewed: 04/21/2022

No Display or Boot Issues When Using USB-C or Thunderbolt Monitor after Updating the Intel® NUC NUC11PA[H/K] BIOS to Version 0043

Environment

BIOS version 0043; Windows 10*; Windows* 11

Windows 11* Family, Windows® 10 family

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Summary

Steps to solve USB-C/Thunderbolt display and Boot issues on Intel® NUC Kit with 11th Generation.

Description

After updating the BIOS to version 0043, the Intel® NUC experiences display issues on USB-C or Thunderbolt monitors. The types of issues range from no video output, system freezes, or no boot when using a USB-C or Thunderbolt monitor.

If Using HDMI® cables, there are no display issues and the Intel® NUC works fine.

This is impacting different 11th Gen Intel® NUC11PA SKUs and different monitor models. The same monitors work when connected to other systems.

Resolution

Intel® is currently working on a solution for this issue. If possible, use an HDMI cable instead of Thunderbolt in the meantime.

Also, Contact Intel® Customer Support to report the details of your problem if you are able.

Disclaimer

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