Article ID: 000087718 Content Type: Product Information & Documentation Last Reviewed: 05/09/2023

Audio Latency Issue Encountered When Using Audio Output from Thunderbolt* on Intel® NUC 11 Performance Kit – NUC11PAHi5

Environment

Monitor that requires 20W power supply

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Summary

How to resolve the audio latency issue on Intel® NUC 11 Performance kit - NUC11PAHi5

Description

When using the audio output from thunderbolt on NUC11PAHi5, there will be about 1-second latency while playing audio files.

Resolution

The audio latency issue will occur if the power supply required by the monitor exceeds what the system supports.

  • Check the power consumption of the monitor that is being used and compare with the support by the system:
    • Refer to Technical Product Specification in chapter 2.1.3- Feature Summary. The port bus power of Thunderbolt™ 3 on Intel® NUC 11 Performance kit supports 18W, 15W, 7.5W, and 4.5W.
  • Use another monitor that has an independent power supply to resolve the issue.
  • Use another monitor that USB-C power delivery requirement matches 18W or less.