Article ID: 000059710 Content Type: Install & Setup Last Reviewed: 08/03/2022

How to Troubleshoot “ERROR: Sys_Unseal Failed. Error Code: 0x99d”

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Smart Edge errors during installation.

Description

Unable to start up smart edge servers due to TPM (Trusted Platform Module) errors.

Resolution
  1. Use the right ISO for VEP (Virtual Edge Platform) model.
  2. Install the latest firmware.
  3. Make sure to clear the TPM. (Usually, there is a Trusted Computing section, and there is an Action drop-down where you can select Clear. Then the TPM clears when you save-exit and reboot however this will depend on OEM BIOS setup options).
  4. Remove the USB stick upon the first reboot.