Troubleshooting Microsoft Store* Issues

Documentation

Troubleshooting

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10/28/2021

If you are experiencing issues with downloading Intel® software from the Microsoft Store*, follow the troubleshooting tips below.

Try all of the troubleshooting steps provided by Microsoft

Microsoft has a troubleshooting guide that details steps to troubleshoot the Microsoft Store. Try all of the steps in the Microsoft guide, before continuing to the next step in this guide.

Reset the Microsoft Store

To reset the Microsoft Store and its cache, follow these steps:

  1. Click Start..
  2. Type cmd, then right-click Command Prompt and click Run as administrator.
  3. Type or paste wsreset.exe and press Enter. This can take a few minutes to complete. The Microsoft Store should load after this has completed.
  4. If the download doesn’t immediately work, reset your computer by clicking Start > Power > Restart then test again.

Make sure your machine’s time and date are correct

Incorrect time and date settings will prevent the Microsoft Store from working correctly. To adjust the time and date on your machine, right-click the clock on the bottom right in your taskbar, and click Adjust date/time. From there, you can make sure that your computer’s time and date are set correctly, as well as your time zone. If things are not set correctly, but your machine has the Set time automatically toggle enabled, you may need to disable that toggle while you correct the issue.

Remove any security or firewall applications

Some third-party security applications, such as antivirus or firewall suites, can cause issues with the Windows Store and its ability to download apps. If you are using a third-party security application, try completely uninstalling the application, and any other programs installed by that application, then restart your computer and see if that resolves the issue.

Re-register the Microsoft Store

To re-register the Microsoft Store:

  1. Right-click Start.
  2. Click Windows PowerShell (Admin).
  3. Copy the following command in its entirety, then paste it into the PowerShell prompt and press Enter:
    & {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}
  4. If the download doesn’t immediately work after entering this command and pressing Enter, reset your computer by clicking Start > Power > Restart then test again.

If you have tried all of the above troubleshooting options and are still unable to install the Intel Software from the Microsoft Store, use the Contact support link in the blue banner below.

Related topics
Updating The Intel® Killer Control Center In Microsoft Store
Installing or Updating the Intel® Killer™ Control Center