Article ID: 000057080 Content Type: Troubleshooting Last Reviewed: 07/21/2021

Windows Error: “The Operating System Did Not Shut Down Cleanly. Reconstructing Cache Metadata” While Using an Intel® NUC

Environment

windows10family

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Summary

Steps to resolve Windows error: "The operating system did not shutdown cleanly. Reconstructing cache metadata" in Intel® NUC

Description

The Intel® NUC shows a black screen at startup and there is a message about the computer not shutting down correctly. It does a Restructuring Cache Metadata operation, and then goes to Recovery. After this operation it asks you to choose an option. None of the options get to a normal startup. Selecting any of the options results in no display.

Resolution

Perform a clean installation of Windows 10.

  1. Go to Microsoft link to create media installer by using Media Creation tool.
  2. Reinstall Microsoft Windows 10*