Resolving unknown device with Hardware ID BTH\MS_BTHPAN when installing Windows* Server 2019 on Intel® NUC8i3PN, NUC8v5PN, NUC8v7PN

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Install & Setup

000056758

05/27/2020

What are you seeing?

After installing Windows Server 2019 and all available drivers, an Unknown Device appears in Device Manager.

 


Environment:

Products affected: Intel® NUC8i3PN, NUC8v5PN, and NUC8v7PN.
OS: Windows Server 2019


How to fix it:

Perform the following steps to install drivers for the unknown device:

  1. Open Device Manager and double click the unknown device 
  2. Click the Details tab
  3. Click the dropdown and select Hardware Ids
  4. Confirm that the Hardware ID is BTH\MS_BTHPAN
  5. Click the Driver tab
  6. Click Update Driver > Let me pick from a list of available drivers on my computer > Bluetooth, then click next
  7. Select Microsoft from the Manufacturers list on the left, select Personal Area Network Service from the list on the right
  8. Click Yes on the "Update Driver Warning" dialog that appears

Cause & More Information:

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