Article ID: 000056144 Content Type: Maintenance & Performance Last Reviewed: 07/08/2021

How to Set Custom Resolutions and Modes in Intel® Graphics Command Center

Environment

The minimum requirements to use the Intel® Graphics Command Center are: 6th Generation Intel® processor or newer, Windows® 10 version 1709 or higher, Windows® 10 DCH Intel® Graphics Driver version 25.20.100.6618 or newer

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Summary

Steps for adding and deleting custom resolutions/modes using the Intel® Graphics Command Center.

Description

Unable to find the option to add/delete a custom resolution in Intel® Graphics Command Center

Or 

Receive an error when entering a custom value in Intel® Graphics Command Center

Resolution

 

Steps to add a custom resolution or mode:

  1. Open the Intel® Graphics Command Center:
    • From the Windows Start Menusearch for Intel Graphics Command CenterClick the Intel Graphics Command Center icon to open the application.
  2. Click the Display tab. In the Display General Settings, click the Custom button located next to the Resolution setting.
  3. A warning message will appear. Click Okay to proceed.
  4. A new window will appear with Basic Custom Resolution settings. If desired, click Advanced Settings for more options.

    Basic Custom Resolution settings

  5. Enter the custom resolution or mode values based on your requirements. Click Yes to accept the changes.
  6. In the Resolution drop-down menu, scroll down and find the custom resolution along with an ‘X’ mark at the right side.
Note

If the custom resolution button is missing, then Custom Resolution is not supported for your internal display.

Steps to remove the custom resolution or mode:

  1. Open the Intel® Graphics Command Center:
    • From the Windows Start Menusearch for Intel Graphics Command CenterClick the Intel Graphics Command Center icon to open the application.
  2. Click the Display Tab.
  3. Click the drop-down menu to view the existing resolutions.
  4. Click the ‘X’ beside the custom resolution.
  5. Acknowledge the deletion by clicking Yes.
Additional information

If an incorrect value is entered, you may receive one of the following error messages:

Error Occurred: Unable to add settings. Reason: Mode not supported.

Or

Error Occurred: Unable to add settings. Reason: Bad parameters.

If you receive these errors, review your settings and try again.  You may receive an error because the new resolution or mode exceeds the bandwidth limit supported on the particular chipset.

Using the Custom Resolutions/Modes feature requires knowledge of the supported timing standards and parameters of your monitor. See your monitor manufacturer for information.

Use the appropriate timing standards or parameters when adding a custom resolution/mode. Changing modes may:

  • Reduce system stability and useful life of the system and chipset
  • Cause the chipset and other system components to fail
  • Reduce computer performance
  • Cause extra heat or other damage
  • Affect system data integrity

We haven't tested and don't warranty the operation of the chipset beyond normal specifications.

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