Article ID: 000055209 Content Type: Troubleshooting Last Reviewed: 11/07/2023

Thunderbolt Port Intermittently Fails

Environment

Windows® 10 family

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Summary

The Thunderbolt USB port intermittently loses connection.

Description

Monitors connected to the thunderbolt port disconnect intermitantly.

Resolution

Follow the troubleshooting steps below:

  1. Connect another Thunderbolt USB device to see if problem continues.
  2. Go to Download Center and update the BIOS to the latest version
  3. Review the BIOS Update Instructions for Intel® NUC.
  4. Go to Download Center and update the chipset to the latest version.
  5. Go to Download Center and update the Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC to the latest version.
  6. Go to Download Center and update the Thunderbolt™ 3 Controller Firmware to the latest version.
  7. If issue continues to occur, contact Customer Support.