Article ID: 000038769 Content Type: Troubleshooting Last Reviewed: 07/07/2021

Frequent Freezing Issue in Intel® NUC Kit NUC8i7HVK

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Summary

Provides step to fix freezing issue using Radeon™ Rx driver version 24.20.11026.

Description

Regardless of what I do on my system (such as moving the cursor, browsing, watching video), the Intel® NUC Kit NUC8i7HVK always freezes about 0.5 second every 6 seconds.

I have updated all drivers and BIOS to the latest version but problem still persist. Is this a hardware issue?

Resolution

To fix this issue, roll back to the Radeon™ Rx Vega driver version 24.20.11026.2001
If problem persists, contact Intel Customer Support for further assistance.