Article ID: 000038755 Content Type: Troubleshooting Last Reviewed: 07/19/2022

Unable to get 7.1 channel audio output on Intel NUC Kit NUC7PJYH

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Summary

This article describes how to setup 7.1 channel audio on an Intel NUC7PJYH

Description

Can't setup 7.1 channel audio output when connecting an amplifier to the NUC7PJYH. Windows only shows 2 channel audio output.

Resolution

To fix this issue, follow below steps:

  1. Connect the audio amplifier to rear audio port on the NUC.
    • This is because the front 3.5 mm jack only supports stereo output.
  2. Install latest audio driver for the NUC7JPYH.
  3. If using third party application to setup the 7.1 channel audio output, there's a setting in the application that needs to be changed in order for bit streaming to work. In this case, do the following:
    • In Settings, go to Play Settings > Video, Audio, Subtitles > More Settings.
    • In Audio Settings, set Output mode to Non-decoded high-definition audio to extend.