Errors with Intel® Solid State Drive DC S4510 and S4610 Series

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Troubleshooting

000038720

12/04/2019

What are you seeing?

The drive is showing a screen error "Critical State", or other issues.


Environment:

Channel hang applies to only the below products: 
Intel® SSD D3-S4510 Series 3.84TB, 2.5in SATA 6Gb/s, 3D2, TLC
Intel® SSD D3-S4510 Series 1.92TB, 2.5in SATA 6Gb/s, 3D2, TLC
Intel® SSD D3-S4610 Series 3.84TB, 2.5in SATA 6Gb/s, 3D2, TLC
Intel® SSD D3-S4610 Series 1.92TB, 2.5in SATA 6Gb/s, 3D2, TLC

 

Customers of S4510 M.2 form factors still on older firmware could see intermittent drive drop during initial boot. This issue applies only to M.2 form factors as below:

Intel® SSD D3-S4510 Series 240GB, M.2 80mm, SATA 6Gb/s, 3D2, TLC

Intel® SSD D3-S4510 Series 480GB, M.2 80mm, SATA 6Gb/s, 3D2, TLC

Intel® SSD D3-S4510 Series 960GB, M.2 80mm, SATA 6Gb/s, 3D2, TLC


How to fix it:

With previous firmware, there is a bug called channel hang on Intel® SSDs SSD D3-S4510 and SSD D3-S4610 with capacities of 3.84TB and 1.92TB.

Also S4510 M.2 form factors still on older firmware could see intermittent drive drop during initial boot.

These issues have been resolved with the latest firmware update (MR1 firmware with specific firmware versions as mentioned in the table below).

Here is the information on how to do a firmware update on an SSD: How to Update Firmware of an Intel Data Center (DC) Class Solid State Drive.

For simple examples to update the firmware (and also extract SMART Attributes and other information from Intel® Data Center SSDs), please refer to: https://www.intel.com/content/www/us/en/support/articles/000055357.html

For any further question you can contact the Intel technical support.


Cause & More Information:

The following information can be found on the release notes of the Intel® SSD Data Center Tool (Intel® SSD DCT)
 

DateFirmware versionDescription
March 2019
 
XC311102(MR1)
XCV10110(MR1)
  • The following changes are included in this firmware update: Resolved issue related to intermittent drive drop during initial boot.
  • Resolved 1.92TB and 3.84TB SKUs may become unresponsive at 1700 hrs. of cumulative Idle Power On Hours

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