Errors with Intel® Solid State Drive DC S4510 and S4610 Series

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Troubleshooting

000038720

03/31/2020

What are you seeing?

The drive is showing a screen error Critical State or other issues.


Environment:

Intel® SSD D3-S4510 Series SSDs experienced channel hang  with previous firmware revisions. Customers of S4510 M.2 form factors on older firmware saw intermittent drive drop during initial boot. 

 

 


How to fix it:

 

All issues have been resolved in the latest firmware revision. Please note latest firmware version for this SSD. We always recommend SSDs to be on latest firmware.

For simple examples to update the firmware (and also extract SMART Attributes and other information from Intel® Data Center SSDs), please refer to this Intel® Data Center SSDs: Windows* and Linux* Examples to Update SSD Firmware and Obtain Logs, SMART Attributes.

For any further question you can Contact Intel Support.


Cause & More Information:

The following information can be found on the release notes of the Intel® SSD Data Center Tool (Intel® SSD DCT).

MR2 is the latest firmware in 2020.

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