Article ID: 000038070 Content Type: Troubleshooting Last Reviewed: 07/23/2021

Troubleshooting Computer Stuttering and Freezing When Watching Videos Online

Environment

Including but not limited to Intel® UHD Graphics 630.Intel® NUC Kit NUC8i5BEK

windows1064bit

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Summary

Troubleshoot freezing and stuttering issues with online videos.

Description

Computer freezes or stutters when watching online videos through Netflix*, YouTube*, or other video streaming platforms.

Resolution

Computer freezing or stuttering is usually caused by outdated drivers, operating system, browsers or applications. Faulty hardware may also cause these issues.

When encountering freezing or stuttering, try the following steps to resolve it:

  1. Update the device driver.
    • In the search box on the taskbar, search for device manager, then select Device Manager.
    • Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.
    • Select Update Driver.
    • Select Search automatically for updated driver software.
  2. Reinstall the device driver.
    • In the search box on the taskbar, enter device manager, then select Device Manager.
    • Right-click (or press and hold) the name of the device, and select Uninstall.
    • Restart your PC.
    • Windows will attempt to reinstall the driver.
  3. If using a browser to stream videos, try the following steps.
    • Update the browser version. This may vary depending on the browser installed on the computer.
    • Disable browser extensions that may be causing conflict.
    • Test other browsers.
  4. If two memory modules are installed in the system, try one at a time and make sure that the module is properly seated.
  5. If using applications, make sure the computer meets the minimum requirements to use them and update them if possible.
  6. If the system freezes or stutters when performing other tasks other than video streaming, then the recommended solution is to check the hard drive or memory for errors.
Additional information

We also recommend reviewing the following support article that mentions Diagnostic and Performance Tools that could be helpful to monitor a system and its components.

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