Article ID: 000034031 Content Type: Install & Setup Last Reviewed: 08/31/2021

Intel® NUC Graphics Driver Error When Running Intel® Driver & Support Assistant (IDSA)

Environment

Intel® NUC Kit NUC7i7BNHBIOS Version: 0072

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Summary

Download and install the graphics driver manually when receiving error message from IDSA: "A customized computer manufacturer driver is installed on your computer..."

Description

After manually updating the graphics driver from version 24.20.100.6194 to version 24.20.100.6286 an error message showed up .

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Resolution

Follow these steps:

Download the latest Windows* update
Download the latest Graphics Driver
Uninstall the current Graphics Driver from Device Manager
Install the latest driver manually.

Additional information

Cause: Intel Driver and Support Assistant does not recognize the driver as an Intel product.

Summary
Description
Resolution
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