Error - Could not open NCS device

Documentation

Troubleshooting

000033151

02/01/2020

What are you seeing?

User is unable to run the samples and see: Error - Could not open NCS device error.

How to fix it:

The Intel® Movidius™ Neural Compute SDK includes sample code for developers to run in these circumstances.

To resolve this, ensure the device is connected to your computer and is detected by Ubuntu* with the lsusb command.

$ lsusb | grep 03e7
Bus 003 Device 007: ID 03e7:2150

$ lsusb | grep 03e7
Bus 003 Device 006: ID 03e7:2485

Note If the device is detected and the device ID is 03e7:2485 you are using the Intel® Neural Compute Stick 2 (Intel® NCS 2). The Intel® NCS 2 is not supported by the Intel® Movidius™ Neural Compute SDK, you will need to download and install the Intel® Distribution of OpenVINO™ toolkit. Take a look at the get started guide for the Intel® Neural Compute Stick 2.

If the device is not detected by the lsusb command, check the following:

  1. Are you running Ubuntu* in a Virtual Machine?
  2. Are you connecting the Intel® Movidius™ Neural Compute Stick to a USB hub or USB adapter?
    • It is recommended to use a powered USB 3.0 Hub.
    • Try connecting the Intel® Movidius™ Neural Compute Stick directly to a USB port on the computer.