Article ID: 000031878 Content Type: Troubleshooting Last Reviewed: 08/31/2021

Can't Get Higher Resolutions on Intel® NUC Kit NUC8i7HVK

Environment

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Troubleshooting steps to set higher display resolution.

Description

When trying to change the resolution on Display settings, it shows that the maximum resolution is 1920x1080, even though the Intel® NUC is connected to a 4K TV.

Resolution

The Intel® NUC Kit NUC8i7HVK has two graphics components: Intel® HD Graphics and Radeon™ RX Vega M Graphics.

You should keep the drivers for both components up-to-date. If both drivers are installed and the issue remains, follow the next steps:

  1. Uninstall the Intel® HD Graphics and the Radeon™ RX Vega Graphics.
  2. After uninstalling the drivers, open Device Manager and make sure that the display adapter is named Microsoft Basic Display Adapter. If not, uninstall again until it is.
  3. Go to the Intel® Download Center website and download the latest Intel® HD Graphics driver.
  4. Go to the AMD driver website and download the latest Radeon™ RX Vega M Graphics driver.
  5. Install the Intel® HD Graphics first and restart the computer.
  6. After reboot, continue with the installation of the Radeon™ RX Vega Graphics (Restart is recommended).
  7. Check that you can set a higher resolution.

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