Error 0xe000020b or 0x80070103 When Installing the Consumer Infrared (CIR) Driver on Intel® NUC

Documentation

Troubleshooting

000031283

05/13/2022

Note

The issue and solution in this article apply only to Intel® NUC products.

If you have a laptop or desktop system from another manufacturer such as Dell, HP, Lenovo, ASUS, ACER, etc., contact them for assistance in resolving the error message you're seeing. Click here for a list of popular system manufacturer’s and their support websites.

What are you seeing?

You get either of the following errors when installing the consumer infrared driver (CIR) on an Intel® NUC: 

  • There is a mistake when installing the Driver: 0xe000020b.
  • There is a mistake when installing the Driver: 0x80070103.

Example:
Driver installation error

Why are you seeing it?

The CIR device is disabled in the BIOS.

Check Enhanced Consumer IR

How to fix it.

  1. Press F2 during start to enter BIOS Setup
  2. Go to Advanced > Devices > Onboard Devices
  3. Enable Enhanced Consumer IR
  4. Enable IR Receiver
  5. Press F10 to save and exit BIOS Setup
  6. Install the CIR driver

If you follow the steps above and then see the error "There is a mistake when installing the Driver: 0xe000020b when installing the CIR driver", check your Device Manager for errors: 

  1. Press the Windows and X keys together to open the Start menu
  2. Select Device Manager
  3. Look for an Unknown Device under Other Devices
  4. Double-click the Unknown Device to open its properties
  5. On the Driver tab, select Uninstall Device
  6. On the confirmation box, choose Delete the driver software for this device
  7. Click the Uninstall button
  8. Try installing the CIR driver again