Article ID: 000031246 Content Type: Troubleshooting Last Reviewed: 08/30/2021

Intel® NUC Wireless Card Disappeared from the Device Manager.


Intel® Dual Band Wireless-AC 8265 Intel(R) Wireless-AC 9560



Possible solutions for the wireless card is missing on Device Manager


When using the NUC, the wireless device does not work; it can't be found in device manager.


Try these steps for possible solutions:

  1. Make sure that the Bluetooth* and ethernet LAN port are working.
  2. Ensure the BIOS is up to date.  Here are the steps to update BIOS on a NUC: BIOS Update Instructions for Intel® NUC
  3. Make sure that Wireless LAN Controller is enabled on BIOS

Access the BIOS Setup program by pressing F2 after the Power-On Self-Test (POST) memory test starts and before the operating system boots.
If any problems occur after making BIOS settings changes, such as poor performance or intermittent issues, reset the desktop board to default values:

  1. Press F2 during boot to enter the BIOS setup.
  2. Press F9 to set defaults.
  3. Press F10 to Save and Exit.
  4. If the system locks or does not boot after changing the BIOS settings, do a BIOS recovery.

     4. Install the latest driver for the Wireless adapter. Go to Intel® Download Center. Please enter your Intel® product in the "search specifications" bar and click on the "magnifying glass" icon to find the driver available for the Intel NUC. Filter by "Download type" and "Operating System", download the driver and follow the instructions on the installation wizard.

You may also check How to Manually Install Intel® Network Adapter Drivers in Windows*

If any of the steps above solve the problem, please contact the Intel® Customer Support.

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