Intel® Wireless-AC 9560 Isn't Detected by Operating System

Documentation

Troubleshooting

000030882

04/24/2019

What am I seeing?

The Intel® Wireless-AC 9560 is not pre-installed by your computer manufacturer and thus isn't detected or recognized by the operating system (OS), and does not appear in the device manager.

Why am I seeing it?

The following Intel® Wireless Adapters are Companion RF (CRF) modules, which are part of the integrated Intel Wireless-AC solution. They must be used together with select Intel processors or chipsets, which contain elements that enable them to function properly.

  • Intel® Wireless-AC 9560
  • Intel® Wireless-AC 9462
  • Intel® Wireless-AC 9461

While the CRF can be physically inserted into a M.2 Key E slot, it is electrically connected to the CPU/chipset using a special signal type. This means the system manufacturer needs to include this special signal in the M.2 Key E slot in order to support CRF. When installed on a system with M.2 Key E slot that does not include this signal, the CRF won't function and can't be detected by the OS.

How to fix it

Install the Intel® Wireless-AC 9560 on a system that is designed for the integrated Intel® Wireless-AC solution. Or consider using a discrete Intel® Wireless Adapter, such as the Intel® Wireless-AC 9260.

Note If your CRF came pre-installed by your computer manufacturer or you believe you are using a system that supports these CRF and still having issue, see Contact Support at the bottom of this page for further assistance.
Related topics
What Are the Integrated Intel® Wireless-AC (CNVi) and Companion RF (CRF) Module?
Regulatory Information Regarding Wireless Hardware Installation or Upgrade