Article ID: 000029026 Content Type: Troubleshooting Last Reviewed: 01/31/2022

Cannot Enable Intel® Optane™ Memory, Getting Error Message that States "no compatible module found'

Environment

Presence of Metadata in Optane memory module

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Summary

How to resolve an error in the Intel® Optane™ memory application that states there is no compatible module in the system, when there is a module in the system.

Description

The following error message is presented in the Intel® Optane™ user interface (UI):

Your system appears to be Intel Optane memory ready but no Intel Optane memory modules were detected in your computer.  Please install a compatible module.  Visit intel.com/support/optane_memory for more information.

Or, if using the Intel RST  (Rapid Storage Technology) user interface, the Intel® Optane™ Memory tab is missing or greyed out.

Resolution

If using the Intel® Optane™  Memory user interface
1) Uninstall Intel® Optane™ Memory UI and restart the computer.
2) Install Intel® RST UI (Found here as "SetupRST.exe"), Restart.
3) Click  Manage Tab.
4) Select the module and click Clear Metadata, restart, and the Intel® Optane™  Memory tab should appear in the UI.

Use Intel® Optane™ memory UI/Intel RST to enable system acceleration with Intel® Optane™ memory