What are you seeing?
After updating Windows® 10 to a newer version, the following functions stop working with your camera:
- Windows Hello
- Windows Apps for Intel® RealSense™
- Intel® RealSense™ SDK for Windows
Why are you seeing it?
The Depth Camera Manager (DCM) driver for the Intel® RealSense™ Cameras SR300 and F200 don't always work after a Windows® 10 update to a newer version.
How to fix it
The instructions below use the Intel® RealSense™ SR300 camera as an example. If you have an Intel® RealSense™ F200 Camera, substitute all instances of SR300 with F200.
- Go to Device Manager.
- Under Imaging devices, uninstall these drivers in the following order:
- SR300 Virtual camera.
- SR300 Depth camera.
- Under Camera Devices, uninstall this driver:
- SR300 RGB camera
- Under Universal Serial Bus devices, uninstall this driver:
- SR300 Device
- Download the driver, select the file named intel_rs_dcm_sr300_220.127.116.1118.exe.
- Open a command prompt window, and go to where the .exe file is located.
- Run the following command:
intel_rs_dcm_sr300_18.104.22.16818.exe --ignore-fw-update --silent --no-progress --acceptlicense=yes
See the troubleshooting steps for Intel® RealSense™ Camera Driver Installation.
Provide driver installation logs
Provide your logs to Intel Customer Support, if the driver doesn't install correctly when you:
- Install drivers for your Intel® RealSense™ Camera
- Run applications for your Intel® RealSense™ Camera
To collect and provide installation and execution logs to Intel Customer Support:
- Capture and send a screenshot of the DCM installation error.
- Zip the full contents of these log directories:
Note %TEMP% is typically C:\Users\<username>\AppData\Local\Temp. In addition, %windir% is typically C:\Windows.
- Attach the zip file and screen shot to the service ticket or RealSense Community post.