Known Issue – Turning Off Aero Mode in Windows* 7 May Cause Content to Show as a Black Screen when Using the Present An App Feature





What am I seeing when the client machine has Windows* 7 with Aero mode disabled?

The content may show up as a black screen when using the Present An App feature.

Which Intel Unite® Client version is impacted?

When using Intel Unite® Windows Client on Windows 7 and presenting to HUB version on Windows® 10 x64

What steps reproduce this problem?

  1. Turn off Aero on Windows 7.
  2. Connect Windows (Windows 7) Client to a HUB.
  3. Open an application to start sharing.
  4. Click Present app.

The hub shows a black screen.

How to fix it

If your client with Aero mode is disabled, do one of the following:

  • Enable Aero mode.
  • Use Virtual Extended Display.
  • Present their full desktop.