Failed Certificate Check Error Displayed in Intel Unite® Client Debug Log

Documentation

Error Messages

000024350

06/23/2018

Can you give me some examples of the error messages I might see?

Example 1

The following errors may be captured in the debug log, indicating that the certificate hasn't registered correctly:

5/2/2017 4:50:22 PM SmallBusiness - Plugin verification - Plugin ...C:\Program Files (x86)\Intel\Intel Unite\Hub\Plugins\ZoomUnitePlugin.dll... checking against certificate Intel(R) Unite(R) Plugin SB -
5/2/2017 4:50:22 PM C:\Program Files (x86)\Intel\Intel Unite\Hub\Plugins\ZoomUnitePlugin.dll failed certificate check.

Example 2 (guest access plugin)

5/31/2017 12:21:40 PM Slow Init - Host name set -
5/31/2017 12:21:40 PM Starting Plugin Load -
5/31/2017 12:21:40 PM Obtaining the plugin list -
5/31/2017 12:21:40 PM C:\Program Files (x86)\Intel\Intel Unite\Hub\Plugins\GuestAccessClientPlugin.dll failed certificate check. -
5/31/2017 12:21:40 PM Plugin Manager - LoadPlugins method done -
5/31/2017 12:21:40 PM Plugin Load Complete -
5/31/2017 12:21:40 PM Plugin Manager: Calling LoadEvent for all plugins -

Why am I seeing these error messages?

The errors indicate a different version of the plug-in installed compared to the digital signature thumbprint (certificate hash) registered at the admin web portal.

How to fix it

Delete the current key registered at the admin web portal. Check the certificate chain back again, so you can register it correctly.

In order to verify the certificate of the plug-in:

  1. Locate the plug-in .dll file.
  2. Right-click the file
  3. Go to properties.
  4. Click digital signatures, and then click details.
  5. Click view certificates and locate the thumbprint entry.

You'll need to add that string of characters with no spaces between them in the admin web portal to the key that corresponds with the plug-in.

You need to update this registration every time an update is installed for any plug-in. For more details, see the guide for the plug-in you're installing.