Troubleshooting Steps for Intel Unite® Hub Crash when Using the Intel Unite® Zoom Plug-in





What am I seeing?
When I try to use the zoom plug-in, the Intel Unite® hub crashes.

When I open the Intel® Unite hub log, it should be showing the following error:

CurrentDomain_UnhandledException Error System.IO.FileLoadException: Could not load file or assembly 'Newtonsoft.Json, Version=, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) 

Why am I seeing it?
An unhandled missing or inaccessible file Newtonsoft.Json exception causes the crash.

How to fix it

  1. Remove both the .xml and .dll files of Newtonsoft.Json out of the hub directory.
  2. Launch Intel Unite® (I may want to delete these files from the client version too).