Not able to Select 4K Resolution at 60Hz

Documentation

Troubleshooting

000023945

11/20/2019

Make sure your system configuration meets the following requirements:
  1. Intel Graphics controllers (4th Generation and newer) support 4K resolutions (4096x2160 or 3840x2160) with refresh rates of up to 60hz. If you're unsure about which Graphics controller is in your system, visit the following site: Identify Your Intel® Graphics Controller
  2. The video output on your computer and the video input on your display must be either DisplayPort 1.2 or HDMI 2.0.
  3. For HDMI 2.0 and 4K@60hz, the cable must be rated as High Speed HDMI or better. HDMI Licensing LLC. has required products to be labeled with Cable Name Logos. Packaging will also indicate the cable type.
    Note The labeling standard wasn't required until 2010. Previously purchased cables may indicate the cable type on the connector head or the cable itself.

    High Speed HDMI Cable

  4. ​Your display device (TV or Monitor) must also be able to support 4K resolutions at 60hz refresh rate. Older 4K displays offered only a limited number of HDMI 2.0 ports in combination with HDMI 1.4 ports (supporting only 4K@30hz). This is often indicated in the product specifications. You can verify with the display manufacturer for more information. Make sure your graphics drivers are up to date. We recommend using the Intel® Driver & Support Assistant to automatically scan and install the latest drivers available.
  5. Disconnect any video adapters/converters/hub and use a straight HDMI 2.0 or DP 1.2 connection instead.
Related topics
Understanding the Basics of 4K, Ultra High Definition, UHD, and 4K UHD