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Troubleshooting Intel® RealSense™ Camera Driver Installation


Last Reviewed: 22-Aug-2018
Article ID: 000023716

The Intel® RealSense™ camera driver for Windows* is called the Intel® RealSense™ Depth Camera Manager (DCM). The DCM is required for any Windows-based Intel® RealSense™ app or Intel® RealSense™ SDK for Windows sample to function. 

Did the DCM driver install correctly?

Select your Intel® RealSense™ camera model to check installation.

Click or the topic for details:

Intel® RealSense™ Camera SR300

To check if the DCM installed correctly:

  1. Go to Device Manager.
  2. Look under Imaging devices and Universal Serial Bus devices.
    • Check under Imaging devices to make sure the following appear: Intel RealSense Camera SR300 Depth, SR300 RGB, and SR300 Virtual Driver.
    • DCM installation is unsuccessful if Virtual Driver isn't installed.
    • Make sure the Universal Serial Bus device lists Intel RealSense Camera SR300.
      SR300 Device Manager
  3. Go to Programs and Features.
  4. Look for Intel® RealSense™ Depth Camera Manager SR300.

SR300 Programs and Features

Intel® RealSense™ Camera F200

Check the following Windows consoles to ensure the DCM installed correctly: Device Manager and Programs and Features.

To check if the DCM installed correctly:

  1. Go to Device Manager.
  2. Look under Imaging devices and Universal Serial Bus devices.
    • Check under Imaging devices to make sure the following appear: Intel RealSense 3D Camera (Front F200) Depth, (Front F200) RGB, and 3D Camera Virtual Driver.
    • DCM installation is unsuccessful if Virtual Driver isn't installed.
    • Make sure the Universal Serial Bus lists Intel RealSense 3D Camera (Front F200).
      F200 Device Manager
  3. Go to Programs and Features.
  4. Look for Intel® RealSense™ Depth Camera Manager F200.
F200 Programs and Features

 

Intel® RealSense™ Camera R200

Check the following Windows consoles to ensure the DCM installed correctly: Device Manager and Programs and Features.

To check if the DCM installed correctly:

  1. Go to Device Manager.
  2. Look under Imaging devices.
    • Check under Imaging devices to make sure the following appear: Intel RealSense 3D Camera (R200) Depth, (R200) Left-Right, and (R200) RGB.
    • R200 DCM doesn't include a Virtual Driver.
      R200 Device Manager
  3. Go to Programs and Features.
  4. Look for Intel® RealSense™ Depth Camera Manager R200.
R200 Programs and Features
 

Troubleshooting steps

Click or the topic for details:

Camera is plugged in, but Intel® RealSense™ entries don't display in Device Manager.

If there are no entries for RealSense in Device Manager>Imaging devices, see Troubleshooting Connectivity and Power Issues with Intel® RealSense™ Cameras.

I see Depth and RGB display in Device Manager>Imaging devices, but not Virtual Driver.

If you see only entries for Depth and RGB, then the Virtual Driver didn't install correctly. You must reinstall the DCM.

If you have a Windows 10 operating system:

  1. Unplug the camera and plug it into a different USB 3.0 port.
  2. Wait a few minutes for Windows Update to download and install the DCM. You can also right-click on the Depth node and select Update Driver Software. In the Update Driver Software wizard, select Search automatically for updated driver software.

If you have a Windows 8.1* operating system, see the manual installation steps for the Intel® RealSense™ Camera F200.

If you must install the DCM manually, make sure you disconnect from the Internet, or disable Windows Update. The Windows Update installation of the driver may interfere with your manual installation.

I plugged the camera into a different USB 3.0 port, but still don't see Virtual Driver.

If you have a Windows 10 operating system:

  1. If the DCM appears in Programs and Features, but the Virtual Driver isn't installed: uninstall the Intel RealSense Depth Camera Manager from Programs and Features.
  2. Unplug the camera and plug it back in.
  3. Wait a few minutes for Windows Update to download and install the DCM. You can also right-click on the Depth node and select Update Driver Software. In the Update Driver Software wizard, select Search automatically for updated driver software.

If you have a Windows 8.1* operating system, see the manual installation steps for the Intel® RealSense™ Camera F200.

If you must install the DCM manually, make sure you disconnect from the Internet, or disable Windows Update. The Windows Update installation of the driver may interfere with your manual installation.

My camera is embedded in my PC or I don't see Virtual Driver no matter which USB 3.0 port I use.

If the DCM appears in Programs and Features, but the Virtual Driver isn't installed:

  1. Uninstall the Intel RealSense Depth Camera Manager from Programs and Features.
  2. Open Device Manager and find the RealSense RGB and Depth devices under Imaging devices.
  3. Right-click on RealSense Depth and select Uninstall. The Depth device disappears.
  4. Right-click on RealSense RGB and select Uninstall. The RGB device disappears.
  5. Find either WinUSB device or the RealSense device under Universal Serial Bus devices and uninstall.
  6. Unplug the camera (if your camera is embedded skip this step).
  7. Shut down the PC.
  8. Plug in the camera (if your camera is embedded skip this step).
  9. Restart PC.
  10. Wait a few minutes for Windows Update to download and install the DCM. You can also right-click on the Depth node and select Update Driver Software. In the Update Driver Software wizard, select Search automatically for updated driver software.
  11. Open Device Manager and check Imaging devices for RGB, Depth, and Virtual Driver. Check Universal Serial Bus devices for Intel RealSense Camera.

If you have a Windows 8.1* operating system, see the manual installation steps for the Intel® RealSense™ Camera F200.

If you must install the DCM manually, make sure you disconnect from the Internet, or disable Windows Update. The Windows Update installation of the driver may interfere with your manual installation.

If you have an Intel® RealSense™ Camera SR300, see troubleshooting steps for Windows® 10 Issues with Driver.

If these steps don't work, collect logs and contact Intel Customer Support.

Note If you have an embedded Intel® RealSense™ Camera, contact your computer manufacturer or point of purchase for upgrade availability and support.
Related topic
Windows® 10 Issues with Driver for Intel® RealSense™ Camera SR300