Unsupported 1GB or 2GB Density Error for Intel® NUC Kits NUC6CAYS and NUC6CAYH

Documentation

Error Messages

000023485

09/27/2018

What are you seeing? 

The following error displays when starting the Intel® NUC:

Unsupported 1Gb / 2Gb density SODIMM(s) detected on SODIMM Slot 2. System instability or data loss possible. Replace with SODIMMs with 4Gb or higher density. Continue (Y/N).

Why are you seeing it?

The memory modules you've installed use either 1 or 2 Gbit (gigabit) technology, also known as SDRAM density. The processors on these Intel NUC models support only DDR3L memory modules with 4 Gbit or 8 Gbit technology.

Memory modules using 1 Gb or 2 Gb density aren't supported, due to the possibility of system instability. This error message can't be disabled.

How to fix it.

Install SO-DIMMs with a density of either 4 Gbit or 8 Gbit. See the tables below for diagrams of compatible and incompatible memory configuration.

Click  or the topic for details:

Compatible memory configurations
Compatible Capacity: 2 GB
Total number of chips: 4
Density: 4 Gbit
2GBx4x4
Capacity: 4 GB
Total number of chips: 8
Density: 4 Gbit
4GBx8x4
Capacity: 8 GB
Total number of chips: 16
Density: 4 Gbit
8GBx16x4
Capacity: 4 GB
Total number of chips: 4
Density: 8 Gbit
2GBx4x4
Capacity: 8 GB
Total number of chips: 8
Density: 8 Gbit
4GBx8x4
Incompatible memory configurations
Incompatible Capacity: 1 GB
Total number of chips: 8
Density: 1 Gbit
SS 8 chips
Capacity: 2 GB
Total number of chips: 8
Density: 2 Gbit
SS 8 chips
Capacity: 2 GB
Total number of chips: 16
Density: 1 Gbit
2GBx16x1
Capacity: 4 GB
Total number of chips: 16
Density: 2 Gbit
4GBx16x2
 
Related topic
System Memory for Intel® NUC Kits NUC6CAYH and NUC6CAYS